Return/Refund Policy

Books, eBooks and Loose-Leaf Services

You are welcome to try our publications at NO RISK for 30 days. If during that time you are not satisfied in any way, please return it for a full refund within 45 days. All expenses associated with returns are the responsibility of the customer.

No refunds are offered on books or loose-leaf services outside of the 30 day no-obligation trial.


No refund on subscriptions on new orders or renewals.

Conferences and Workshops

Lancaster House welcomes substitute delegates for conferences and workshops at any time. If you want to choose this option, please contact our Customer Service department.

If attendance to a conference/workshop cannot be substituted, Lancaster House will offer a full credit note, provided that the notice of cancellation is given no less than 4 weeks prior to the date of the event. This credit can be used towards future purchases at Lancaster House.

Credit notes will not be offered if notice of cancellation is given less than 4 weeks prior to the conference/workshop date.

No refunds or credit notes are provided for conference/workshop registrations.

Downloadable Audio Conferences

No refunds are provided for downloadable content.

For more information please contact Customer Service 1-416-977-6618